Privacy Policy

Big Haul Junk Removal
Website: https://www.bighaul.com/
Email: Ford@bighaul.com

Effective Date: 4-17-2026


1. Introduction

Big Haul Junk Removal (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services, including SMS communications.


2. Information We Collect

We may collect the following types of information:


a. Personal Information

  • Name
  • Phone number
  • Email address
  • Service address
  • Any information you voluntarily provide through forms, calls, or messages


b. Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website
  • Date and time of visits


c. SMS Communication Data

  • Phone number
  • Message content
  • Opt-in/consent records


3. How We Collect Information

We collect information through:


  • Website contact forms
  • Service request submissions
  • Phone calls and SMS interactions
  • Cookies and tracking technologies
  • Direct communication via email or messaging


4. How We Use Your Information

We use your information to:


  • Provide and manage our junk removal services
  • Respond to inquiries and customer support requests
  • Schedule and confirm appointments
  • Send service updates and notifications
  • Improve our website and services
  • Comply with legal obligations
  • We do not sell or share your personal information for marketing purposes.


5. SMS & A2P Messaging Compliance

By providing your phone number and opting in, you consent to receive SMS messages from Big Haul Junk Removal regarding:


  • Appointment confirmations
  • Service updates
  • Customer support


Important Statements (A2P Compliance):


  • No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
  • Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.


Additionally:


  • Message frequency may vary
  • Message and data rates may apply
  • You can opt out at any time by replying “STOP”
  • For help, reply “HELP” or contact us at Ford@bighaul.com


6. Data Sharing Policy

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.


We only share information in limited situations:


  • With trusted service providers (e.g., scheduling software, customer service tools) strictly for business operations
  • When required by law or legal process


Required Compliance Statement:


No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


7. Data Security Practices

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:


  • Secure data storage systems
  • Encryption where applicable
  • Restricted access to personal data
  • Regular monitoring for vulnerabilities
  • While we strive to protect your data, no system can guarantee absolute security.


8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Improve user experience
  • Analyze website traffic
  • Understand user behavior

You can disable cookies through your browser settings; however, some features of the site may not function properly.


9. Your Privacy Rights

You may:


  • Request access to your personal data
  • Request correction or deletion of your data
  • Opt out of communications at any time


To exercise your rights, contact us at: Ford@bighaul.com


10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.


11. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect information from children.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.


13. Contact Information

If you have any questions about this Privacy Policy, you can contact us:

Big Haul Junk Removal
Email: Ford@bighaul.com
Website: https://www.bighaul.com/